Refund policy

At Louis Bayrad, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Due to hygiene and safety reasons, innerwear products such as briefs, panties, bras, bikinis, and similar intimate wear are not eligible for return or exchange, unless:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 24 hours of delivery
  • No return and no exchange due to hygiene reasons

3. Return Request Process

To initiate a return:

  1. Contact our support team within 24 hours of receiving the product
  2. Share clear images or a short video showing the issue
  3. Our team will review and confirm eligibility

Return requests made after 24 hours may not be accepted.

4. Non-Returnable Items

The following are non-returnable:

  • No return and no exchange due to hygiene reasons
  • Items damaged due to misuse, washing, or improper handling
  • Products without original tags or packaging

5. Refund Process

Once the returned product passes quality inspection:

  • Refunds will be credited within 5–7 business days
  • Refunds will be credited to the original payment method
  • Shipping charges, if any, are non-refundable

6. Exchange Policy

Exchanges are subject to stock availability. If the requested replacement is unavailable, a refund will be issued instead.

7. Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, cancellations are not allowed.

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with supporting images or videos. We will arrange a replacement or refund as applicable.

9. Return Shipping

  • In case of damaged or incorrect products, return shipping will be arranged by us
  • For all other approved returns, return shipping costs may be borne by the customer

10. Policy Updates

Louis Bayrad reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

11. Contact Us

For return or refund related queries, please contact us using the details provided on our website.